FAQS
Return Policy
Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by emailing contact@lpbgrouponline.com. Please include your Sales Order number, PO Number, or Pack Slip number.
Placing and Receiving Orders
Unless noted otherwise at the time you place your order, LPB Group ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. You may place an order through the easy checkout at lapetitbouton.com 24 hours a day, 7 days a week. We do not accept mail-order requests.
Prices
All prices and purchase requirements are shown in U.S. dollars. LPB Group accepts all order payments in U.S. dollars.
Missing or Damaged Merchandise
We apologize for any problems that may have occurred with your order, please let us know by emailing contact@lpbgrouponline.com, Monday through Friday 8:00 am to 5:00 pm Central Standard Time, to speak with a customer service representative. We will assist you as quickly as possible.
Payment Options - Accepted Forms of Payment
When placing an order at lpbgrouponline.com you may use the following payment methods: American Express, Discover, MasterCard, Visa, debit cards with the MasterCard or Visa logo, and PayPal We cannot accept checks, cash, or money orders as payment. We accept credit cards only from countries to which we ship.
Coupons and Discount Codes
Every coupon valid on lpbgrouponline.com has a discount code. Enter this code at the checkout page when you are checking out on lpbgrouponline.com to receive your discount. Only one coupon or discount of any type may be used at a time. Please check your coupon for details. www.lpbgrouponline.com coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of LPB Group e-Gift Certificates.
Shipping and Handling
Unless noted otherwise in the ordering process LPB Group ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.
International Shoppers
Outside of the 50 continental United States shipments are shipped via USPS. Please note that we do not allow personalization for international orders.
Changing Your Password
You may change your password easily by signing into your LPB Group account and editing your account information. You will need to enter your new password twice, once to create it and once to confirm it. If you have forgotten your password and requested that we send you a new one through the Forgot Your Password page, you should go to the Change Password page immediately to create a new password. It is important that your password be easy for you to remember and difficult for others to figure out. You should change your password every time you ask us to send you a new password.
Speeding Up Checkout
Speedier checkout saves time and makes the order process more convenient for registered users. If you are signed on and you have entered a default billing and shipping address LPB Group will automatically retrieve your billing and shipping information and take you directly to the Shipping Methods page when you're making a purchase. Even after you’ve activated the speedier checkout, you may still change your shipping method and the type of credit card you’re using.
Mailing List
Stay in the LPB Group loop! Sign up for e-mail and get special offers and news about the latest styles and events.